Skip to main content

Why Amazon is #1

There are reasons why certain businesses thrive, while other languish and die a slow, painful death.

Amazon is a survivor and winner and it's easy to understand why.  They sell a wide variety of products, offer competitive prices, have a great "over $25 and shipping is free" program (which encourages me to bump up my order) and most important, they know how to deliver customer service.  Amazon has a solution-oriented protocol that sends buyers away feeling very ingratiated to the brand.

Here's an Amazon shout-out for the problem resolution they provided yesterday.  I had purchased a rather large order of pods for my Senseo coffee maker.  A no calorie evening treat has become small, strong cups of decaf coffee.  I tried a new brand of pods via Amazon.  When they arrived, I quickly realized they were very small in diameter and unusable in my machine.  I went to Amazon's easy-to-use return page, where I learned food items are non-returnable.

I wasn't a happy master man, so I went from my product prompt to an email option.  I sent a short message explaining that the product was of no use to me and I was disappointed that Amazon could not back me up on this problem.

Five minutes later I had an email.  The customer service rep re-stated that food items are not returnable.  But instead of the usual no-results apologies I have become used to, Amazon stated they were sending a refund to my credit card account and there was no need to return the product.

In an age when customer service has been downsized with the rest of America, Amazon stands tall as a business that "gets it" and knows how to build the brand and retain customers.  I wanted to do my part by telling this story.   Bottom line, choose Amazon...they'll do you right.

Comments

  1. I admire their customer service, it will be interesting how they adapt when the internet sales tax collection gets pushed through.

    ReplyDelete

Post a Comment

Popular posts from this blog

Scott Jurek ate vegan, won ultras...then got divorced

(Disclaimer:  I am a Brooks-supported athlete; as part of that relationship, I was provided a complimentary copy of "Eat & Run")

I was recently on a few flights making my way home to Wisconsin and en route was able to plow through Scott Jurek's new book "Eat & Run: My Unlikely Journey to Ultramarathon Greatness."

It's a fast, enjoyable read. I've been around the ultra scene for a long time and have known some of the greats, i.e. ultra champ Eric Clifton. So it's always interesting to see how the world looks from another icon's point of view.

My thoughts in no particular order:

1) I've been vegetarian/borderline vegan for 12 years and have always been concerned with protein intake.  Jurek advocates for the protein he naturally induces through his plant-based diet.  Maybe that is enough. Maybe it's not necessary to bang down 100+ grams of protein supplement every day. Good info and good advice.

2) I'm buying on big time to Scot…

Build your low cost gravel and commuter bike

It's the saga of Craigslist. You have a great perfect condition road bicycle to market. You ask a fair price. A few calls come in, most often the caller throws out a low ball offer, maybe 50% of asking price.

You don't need to give the bike away. You may not need the cash.

Consider re-purposing. You already own an excellent commuter and gravel bike. Think your bike is too low end, not good for the purpose?

Wrong. In most cases less expensive bikes are build with heavier parts, which means they are stronger. Heavier wheels = better ability to absorb commuter bumps and gravel roads.

A few simple modifications and you'll be rolling for transportation or logging road expeditions.

Here's my 2011 model Specialized Roubaix. I rode it for several seasons as a serious piece of road equipment. A few buyers offered up a few hundred dollars, so I went in another direction.

1) Added 700 x 28 Continental Gatorskin tires. Gatorskin tires wear like iron and you can trust them in off …

Now this is better...

Hey, I don't want to dole out too many epic photos in one day...but after that fatty shot from the New York City Marathon, I had to dig a bit deeper, and found this:

Check out that attractive specimen (second from right) circa 1986...only a year earlier and Tommy Terrific was looking pretty ripped.

I'll tell you this triathlon training camp was one of the high points of my master competitor career. On the left is Mark Hinson, the best triathlete in the southeast in the mid 19890's...and far right is Frank Kohlenstein, a soccer coach from South Carolina and the dude who got me into ultrarunning...that's tanned and toned Tommy next to David Bailey, one of the greatest men who ever threw a leg over two wheels with an engine.

So, right around the time of this camp, I crewed for Frank at the Western States 100 mile endurance run in California. Hinson ran with Frank through a very tough 20 mile desert section and when he made it to the next check, he pulled me aside and told…